Read on for answers to all those questions and more! If you have further inquiries, please fill out our contact form. Our Garment Care Coordinator, Angela Emery, will get in touch to answer all your questions.
Our specialists carefully hand clean every gown separately with gentle chemicals that dissolve the different kinds of stains. Then your gown is rinsed in pure solvent until it is completely clean.
Your completely clean gown is carefully packed with acid-free tissue in a museum-quality gown chest that is also completely acid-free. This protects your gown from the air and light that cause unprotected gowns to yellow.
Spills such as soda, wine and cake (many times caused by a guest and unnoticed by the bride) contain sugar and often dry without leaving a visible mark. Sugar is not dissolved during ordinary dry cleaning and caramelizes over time into ugly brown stains. We take extra steps to be sure all stains, both seen and unseen are removed.
We use the ecofriendly GreenEarth® Cleaning Process to gently and safely clean your wedding dress. The use of any solvent, no matter which kind, generates carbon emissions—even if only from the electricity needed for the machinery. We asked Carbonfund.org to calculate the carbon emissions from your travel to and from our location to the cleaning and preservation process to the wedding chest itself. Our donations to Carbonfund.org offset the entire carbon footprint, and Carbonfund.org uses our donation to fund worldwide reforestation projects.
Our trademarked MuseumCareTM wedding chest is completely acid-free, not just pH-neutral. Chests that are only pH-neutral are not safe for your gown. They can re-acidify because the neutralizer is water soluble and will dissolve. Never use ordinary boxes and tissue. They are heavily acidic and cause yellowing. In fact, ordinary boxes and tissue can “scorch” gowns, which leaves dark brown streaks wherever the fabric touches the box.
No. Vacuum sealing can trap moisture and cause mildew. Also, the moisture and the electrostatic charge from the plastic combine to set wrinkles in the gown that no amount of pressing can remove.
You can see your gown through the oval window made of polypropylene, a chemically-inert plastic that will not yellow or damage your gown. The window contains no plasticizers. It does not transmit oils, greases or volatile aromatics and will withstand temperature extremes ranging from minus 70o.
Such things as a headpiece and veil, petticoat, gloves, garter, and handkerchief may be stored with your gown. There is an additional charge for storing the gown and veil separately. Shoes should not be stored with the gown because fumes from the leather and glue can cause damage.
We provide a 100% international guarantee against caramelized sugar stains or yellowing of your gown.
The guarantee is not voided, but improper handling of the gown may cause damage. If your gown is handled excessively or soiled it should be cleaned and preserved again.